Our Website and Marketing Privacy Policy

1. Information We Collect

1.1 Personal Identification Information:

• Name, email address, phone number when you create an account.
• Billing information such as payment details and billing address for paid services.

1.2 Usage Data:

• Details of your interactions with our services, including transcription data.
• Technical information such as IP address, browser type, and pages visited.

1.3 Cookies and Tracking:

We use cookies to enhance your experience, remember preferences, and perform analytics.

1.4 Correspondence:

Records of your communications with us for support purposes.

2. How We Use Your Information

2.1 Service Provision:

• To provide, maintain, and improve our services.
• To process transactions and send related information, including purchase confirmations and invoices.

2.2 Communication:

• To send administrative information, including updates to our terms and policies.
• To respond to your inquiries and provide customer support.

2.3 Analytics:

To monitor and analyze usage to improve our services and user experience.

2.4 Legal Compliance:

To comply with legal obligations, resolve disputes, and enforce agreements.

3. Data Sharing and Disclosure

3.1 Service Providers:

We share information with third-party service providers who perform services on our behalf, such as payment processing and data storage.

3.2 Legal Requirements:

We may disclose your information if required by law or in response to legal requests to protect our rights and safety.

3.3 Business Transfers:

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owner.

4. Data Security

4.1 Encryption:

All data is encrypted using industry-standard encryption methods during transmission and at rest.

4.2 Access Controls:

Access to your data is restricted to authorized personnel only.

4.3 Data Retention:

We retain your data as long as your account is active or as needed to provide you with our services. Upon account deletion, your data will be purged within 90 days.

5. Your Rights

5.1 Access and Update:

You have the right to access and update your personal information through your account settings.

5.2 Deletion:

You can delete your account and associated data at any time. This will permanently erase your data from our active systems within 7 days and from backups within 90 days.

5.3 Objection and Restriction:

You have the right to object to the processing of your data and request restrictions on how we use it.

6. International Data Transfers

6.1 Transfer Mechanisms:

We transfer and store your data on servers located outside of your home country, including in the United States. By using our services, you consent to this transfer.

7. Changes to This Policy

7.1 Updates:

We may update this policy as necessary to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our services or by other means.

8. Contact Us

8.1 Questions and Concerns:

If you have any questions or concerns about this Privacy Policy or your data, please contact us at [email protected]